Subscriptions, Downloads and Technical Support:
01327 855586
Shopping FAQs
The following details commonly asked questions about our online shopping system,
general product queries, payment methods and returns policies.
If you cannot find the answer to your question please do not hesitate
to contact us.
| Q |
Is your
shopping system secure? |
| A |
You can rest assured that as long as you
see https:// in the address bar, your details will be transmitted securely.
Our Anti-Fraud Technology: Note to would-be thieves: Credit card holder names,
card security details and billing addresses are verified to reduce fraud.
Anyone caught using a fraudulent credit card number will be prosecuted to the
fullest extent of the law and full IP tracing systems are in use to reveal the
identity of that person. |
| Q |
What payment
methods do you accept? |
| A |
We accept all major credit & debit cards
(excepting Visa Electron), cheques, postal
orders, bank transfers and of course cash
if collecting in person. |
| Q |
Which one
should I buy / Which one is best for me? |
| A |
For detailed information on how to choose
the best product for your needs please call. . |
| Q |
How do I
order more than one type of product? |
| A |
Our shopping system will allow you to choose
multiples of one unit or you can also purchase mixed units. You can of course
call us if you are having any difficulties. |
| Q |
How much
is postage?
How long should I expect to wait for my product to arrive? |
| A |
UK delivery is generally next day for mainland
Uk and we
use the Recorded Delivery service. This cost at the moment is £6
inc. vat. For Europe (inc NI) and other destinations we may use FEDEX or UPS
and
prices
may vary from £15 - £60 depending on weight and distance to travel. |
| Q |
What happens
if the item I received is faulty / dead on arrival? |
| A |
All our items are guaranteed.
In the first instance either call us or email
us. We will do our best to rectify the problem. We always recommend that if you
have any problems or concerns, you contact us direct. In some cases, where it
may be more efficient to contact the manufacturer direct, we will give you their
number. We advise that you check your delivery for damages before you sign for
it. Once signed for it in effect means you are happy with the products condition.
Our primary concern is your satisfaction! |
| Q |
Can I come
and see the products in action?
Can I pick up an item directly instead of waiting for postage? |
| A |
We recommend you call us for stock availability
before coming to visit us. |
| Q |
I have a
complaint. Where do I get help? |
| A |
Complaints!!! - If you do feel the need to
make a complaint, please email
us or call and ask for Mark. |
|
|
RA
Vantage